“I think we had a breakdown in communications.”

Communication breakdownHow many times have we heard people say this at work? We thought we had clearly told others about what was going to happen or conveyed how we felt about an issue. We have meetings to exchange information. We have one to one conversations to share thoughts and feelings. But somehow, it doesn’t always work. People have miscommunications or misunderstand the intended message.


We all seem to be able to communicate effectively with friends and family in social settings. What makes it so different when we are at work?

Communications at work is different because it involves both “hard” and “soft” data. Hard information includes what will be done, how it will be done, by whom, by when, the resources required and the list goes on. Soft information includes opinions we have about issues, people, decisions, management and a host of other things we experience in the workplace. Said differently, the workplace is a performance based system that also has social, political and cultural dimensions.

Learn more about how to communicate more effectively at work by downloading this free eBook: Communications at Work: Understanding and being understood in the organization. Examine the critical elements of communications at work. More specifically, included are the personal styles of communication, various channels of communication and the settings and tools used in workplace communication. It has been designed for individual contributors and managers alike. It can be used for individual development and/or team development.

At the end of the day, the eBook is meant to increase awareness of our own communication styles and enhance effectiveness when interfacing with others.

Communications eBook
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Tuition Management Systems (TMS) is the sponsor of this post. The sources who contributed ideas to this post do not endorse or recommend any commercial products or services, including those of TMS. All information and opinions of the contributors are provided for informational purposes only. As with any other service you seek, the recipient of the information is responsible for conducting appropriate research and making relevant decisions. TMS neither endorses, has any responsibility for, nor exercises control over the views of any contributor to this article or the accuracy of the information provided by any of them.”

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