Have you ever tried to pick a new vendor for your personal business? Maybe it’s a contractor to put a new roof on your house or a landscape company to care for your lawn year round.
In any case, it’s a big decision and a lot of thought and effort goes into the final selection process.
When you’re selecting a vendor for a business, the stakes go up significantly, as the final selection can affect both your business and your customers, and therefore, your bottom line. Choosing a new partner for any type of service or product can be a daunting task, but when you add technology to the mix, things can get downright complicated. Often, the price tag alone that comes along with technology is enough to make you sit up and take notice of whom you are contracting with and what you are contracting for.
A recent blog post by the Customer Contact Leadership Council discusses getting to the nitty-gritty of what your customers needs, vs. what they want, and making technology vendor choices based on their needs.
The Council has also put together a 12 page document guide to assist with the selection of a technology vendor, short listing the competition and selecting the vendor that can fit your needs and objectives, and those of your clients, best overall. Using a process designed to assist you as you progress through the selection process, the guide helps with the following items:
- Discovery and assessment of user needs and requirements
- Identifying and evaluating vendors with the objective of choosing the best one
- Ensuring that all internal stakeholders are aware of terms and conditions, and are ready to take on their perspective roles with the new vendor once a contract has been signed.
To read the whole article and access the guide, click here: